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Incidents & alerts

Reports

Availability, response times, MTTA and MTTR per period for your domains and servers, how they are calculated, and the CSV export.

2 min read

On this page

Rapporten (Reports) shows how available your domains and servers were in a period, and how quickly incidents were picked up and fixed.

Important

Reports show calculated availability based on ServerScope's own monitoring data. They are not a contractual SLA statement.

Choosing a period

Field Options
Periode (period) Last 7, 30 (default) or 90 days, this month, or a custom range
Van / Tot (from / to) For a custom range; at most one year
Doel (target, %) The availability target to compare with, 90–100. The default is set by the operator (99.9 unless changed).

What the report shows

At the top:

Figure Meaning
Gemiddelde uptime (average uptime) Average availability over all domains and servers, compared with the target
Incidenten (incidents) Incidents opened in the period, with the number of critical ones
MTTA Mean time to acknowledge: from opening to the first acknowledgement
MTTR Mean time to resolve: from opening to resolution

Below that, a table per domain and per server with uptime, coverage, downtime, the number of incidents and whether the target was met. Domains also show the average response time.

How it is calculated

Domains

  • Uptime = successful HTTP checks ÷ checks performed.
  • Coverage = checks performed ÷ checks expected for the interval.
  • Observed downtime = failed checks × the check interval.
  • Missing checks are never counted as successful; low coverage means the uptime figure says less.

Servers

  • Downtime = the time covered by agent offline incidents in the period.
  • Coverage = measurements received ÷ measurements expected (one per minute) since the server was added.
  • Incidents are not opened during a maintenance window, so planned maintenance does not count as downtime.

When there is no data for an item, the report shows geen data (no data) instead of a verdict.

Exporting to CSV

Click CSV exporteren (export CSV) to download the same report as serverscope-beschikbaarheid-<from>-<to>.csv. The columns are (in Dutch):

Column Content
type domein or server
naam Name
uptime_pct Uptime in percent
dekking_pct Coverage in percent
downtime_min Downtime in minutes
gem_responstijd_ms Average response time (domains only)
incidenten Number of incidents
controles_of_metingen Number of checks (domains) or measurements (servers)
haalt_doel ja / nee (yes / no), empty without data

Names that start with =, +, -, @ or a tab are prefixed with ', so spreadsheet programs do not run them as formulas.

Try it in the application

Log in to ServerScope and follow the steps in your own environment.

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